Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ohpetite.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@ohpetite.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Sale/discounted items and items purchased during promotional period (using festive season discount codes/flash sale discount codes) are strictly not valid for exchanges or returns. 

Any promotional codes in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

In the event the requested exchange item is out of stock, store credits (valid for 6 months) will be issued. 

oh!petite reserves the rights to reject any exchange / returns should the above conditions not be fulfilled. You will be responsible to arrange for your own delivery service to retrieve the items back.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. All returns will strictly be refunded via store credits. Store credits are only utilizable for online purchases and strictly not allowed to be used in our retail  or pop-up stores. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ohpetite.com.