DOMESTIC ORDERS
1) Local Standard Shipping:
Standard Shipping is a fixed fee of $2.50
All Standard Shipping comes with tracking and notification from the courier on the day of delivery
You will receive your order within 4-5 working days*
*Does not apply if there is a BO item in the order
2) Local Next Day Delivery:
Next Day Delivery Shipping is a fixed fee of $5
All Express Shipping comes with tracking and notification from the courier on the day of delivery.
You will receive your order within 1-2 working days*
*Does not apply if there is a BO item in the order
PLEASE NOTE THAT:
- Local doorstep couriers deliver between 9am to 10pm from Monday to Friday, 9am to 2pm on Saturday
- In the event whereby a failed delivery occurs, the agent will redeliver on the next working day (up to 3 redelivery attempts)
- In the event of multiple failed deliveries, the customer will have to bear the re-delivery fees of $5
- Only orders placed by 6:00pm are eligible for next-day delivery.
To better streamline our operations and increase our productivity, combinations of orders are strictly not allowed. We seek for your understanding in this.
Kindly ensure that the right colours/sizes of the correct products have been selected before proceeding to check out. For any amendments to the orders prior to shipment, you may send a request to our customer service via email at hello@ohpetite.com.
In the event your parcel has not reached you within 7 working days (local SG orders) after your parcel has been dispatched to the courier, kindly email in to hello@ohpetite.com. so that we can assist you with your parcel status.
INTERNATIONAL ORDERS
We currently offer international shipping to:
Australia, Brunei, Thailand, Vietnam, New Zealand, Malaysia, Indonesia, Hong Kong, South Korea and Japan.
We may add more destinations from time to time.
1. Shipping Rates
International shipping rates are calculated based on the destination and the total weight of your order.
Shipping charges will be displayed at checkout before payment is completed.
Please note that shipping rates cover the cost of delivery only and may not include any import duties, taxes, customs charges or clearance fees imposed by the destination country.
2. Customs Duties & Taxes
International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.
Unless your order specifically states that it is shipped on a Delivery Duty Paid (DDP) basis, any duties, taxes or customs-related charges are the responsibility of the customer.
These charges are determined by the customs authority in the destination country and are outside of oh!petite’s control. Customs charges may vary depending on the destination, declared value, product classification, country of origin and applicable local regulations.
We recommend checking with your local customs authority if you are unsure about potential charges before placing your order.
3. Delivery & Estimated Transit Times
International orders are dispatched from Singapore.
Delivery times vary depending on the destination, shipping service, customs clearance and local postal or courier services.
Any delivery timeframe provided by oh!petite is an estimate only and is not guaranteed. Delays may occur due to customs inspections, public holidays, weather conditions, operational disruptions or circumstances outside our control.
Once your order has been dispatched, we will send you an email containing your tracking information.
4. Undelivered or Refused Parcels
Once an international order has been dispatched, we are unable to change the delivery address or cancel the order. Please check your order details carefully before completing your purchase.
If a parcel is returned to oh!petite because of an incorrect address, refusal to pay applicable customs charges, failure to collect the parcel or failure to complete customs clearance, additional shipping or return costs may apply.
5. International Returns & Exchanges
All international orders are final sale.
We do not accept returns or exchanges for international orders due to change of mind, incorrect sizing, colour preference or any other personal preference.
The only exceptions are where you receive an incorrect or faulty item.
If you believe you have received an incorrect or faulty item, please contact hello@ohpetite.com as soon as possible after receiving your order, with your order number and clear photos of the item.
We will assess the issue and advise you on the next steps.
For approved faulty or incorrect items, oh!petite will work with you to arrange an appropriate resolution.
oh!petite reserves the right to update this Shipping Policy from time to time to reflect changes to our shipping services, courier requirements or applicable regulations.
The latest version will always be published on our website.
Last updated: September 2026
For any questions regarding shipping, please contact us at hello@ohpetite.com. 🤍