We want you to love your oh!petite pieces. 🤍

If something isn’t quite right, please read our return and exchange policy below before contacting us.

30-Day Returns

We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition as when you received it
• Be unworn and unused
• Have all original tags attached
• Be in its original packaging
• Be accompanied by your receipt or proof of purchase

International Orders

For international orders, all sales are final.

We do not accept exchanges or returns for change of mind, sizing, colour preferences or any other reason for international orders.

The only exceptions are if you receive an incorrect or faulty item.

If you believe your international order is incorrect or faulty, please contact us at hello@ohpetite.com as soon as possible after receiving your order, with your order number and clear photos of the item. We will review the issue and work with you on the next steps.

For approved faulty or incorrect international orders, oh!petite will advise on the appropriate return or replacement arrangements.

Local Singapore Orders

For orders delivered within Singapore, our 30-day return and exchange policy applies, subject to the conditions below.

Customers are responsible for the cost of returning items to oh!petite unless the item received is incorrect or faulty.

Damages & Issues

Please inspect your order as soon as you receive it and contact us promptly if your item is defective, damaged or incorrect.

As linen is a natural fabric, small specks, slubs, slight variations in texture or occasional loose threads may occur. These are natural characteristics of linen and are not considered defects.

If you believe there is a genuine manufacturing fault or damage, please contact us at hello@ohpetite.com with your order number and photos so that we can assess the issue and make it right.

Non-Returnable Items

The following items are strictly not eligible for returns or exchanges:

• Sale or discounted items
• Customised or made-to-order items
• Items purchased during promotional periods, including festive promotions and flash sales
• Items purchased using promotional discount codes where the promotion states that returns or exchanges are not allowed

Exchanges

For eligible Singapore orders, the easiest way to get a different item, size or colour is to return your original item and place a new order once your return has been approved.

If the requested exchange item is no longer available, store credit valid for 6 months will be issued instead.

Customers are responsible for arranging and covering the cost of returning eligible items to oh!petite.

oh!petite reserves the right to reject a return or exchange if the item does not meet the conditions stated in this policy.

Refunds

All approved returns will be issued strictly as store credit.

Store credit:

• Is valid for 6 months from the date of issue
• Can only be used for purchases through our online store
• Cannot be used at our retail or pop-up stores
• Is non-refundable and cannot be exchanged for cash

Once we receive your return, we will inspect the item and notify you whether your return has been approved.

If approved, your store credit will be issued within 15 business days.

If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at hello@ohpetite.com.

Return Conditions

Please ensure that returned items meet all eligibility requirements before sending them back.

Items that are worn, washed, damaged, altered, stained, without original tags or packaging, or otherwise not in their original condition may not be accepted.

Any shipping costs, customs duties, taxes or other charges incurred in returning an item are the responsibility of the customer unless the item received was incorrect or faulty.

Thank you for understanding and for taking a little extra care when choosing your oh!petite pieces. 🤍