Exchanges & Returns
Exchanges & Returns
For local returns: You may raise a request or view the status of your return request under "My account -> My Order History".
For local exchanges: Kindly email to ohpetite.sales@gmail.com for this request. We will get back within 1-2 business days with the next course of actions.
EXCHANGE & RETURNS CRITERIA
- The item(s) must be in its original conditions received, packed in its original oh!petite polymailer, original transparent packaging (unworn, unscented, unwashed, unaltered, with tags intact). If you do not have the original polymailer, you may use any other polymailer/carrier as long as the item(s) is securely sealed and with your name and order number indicated clearly at the front of the polymailer/carrier.
- All returns will strictly be refunded via store credits. Store credits are only utilizable for online purchases and strictly not allowed to be used in our retail stores.
- Please retain your invoice for exchange / returns purposes. We will not be able to process any exchange / returns without verification of the physical invoices.
- All exchange/returns requests (including defects) can only be requested by the original purchasing account.
- Any exchanges/returns requests made from third parties will not be allowed.
- For returns, store credits will strictly be credited only to the original purchasing account.
- Purchases made with store credits can only be returned up to twice, and further returns with the same set of store credits will no longer be accepted.
- Exchanges/returns are only applicable for orders made directly from our webstore.
- Exchanges/returns are not allowed for purchases made using our weekly discount codes or birthday discounts.
- Exchange for a different design is strictly not allowed, in such a case, store credits will be issued where you may make a new order of your preferred item(s).
- Should you require a return, the request has to be submitted via our website under "My Account > Orders" within 16 days from the time the parcel has been dispatched (local orders).
- Should you require an exchange, the exchange has to be requested within 14 days from the day you receive your item. Kindly email to ohpetite.sales@gmail.com and state your order number during the request.
- We strongly urge customers to fulfil the exchange/returns request within the stipulated time frame to ensure validity. No extensions will be allowed due to system limitations.
- Returns are only accepted after we have approved the request. Please refer to the following for the return methods available.
- Any exchange requested after the timeframe will not be accepted. Exchanges are only confirmed after we have attended to your email. Please refer to the following for the exchange methods available.
- Processing time for exchanges/returns takes up to 7 business working days (excluding weekends and PH/Eves of PH) from the day the item has been received.
- In the event the requested exchange item is out of stock, store credits (valid for 6 months) will be issued.
- oh!petite reserves the rights to reject any exchange / returns should the above conditions not be fulfilled. You will be responsible to arrange for your own delivery service to retrieve the items back.
EXCHANGE METHODS
One-to-One Exchange via SF Express
- We can arrange an exchange at a fixed rate of $7.
- The courier will pick up the original item and the exchange item will be delivered to you in a separate parcel (dispatched from our HQ once we receive your return).
- The exchange will take place at the initial shipping address(unless otherwise requested), at a timeslot between 10am to 6pm on weekdays and 9am to 12pm on Saturdays that will be advised by our driver on the same day itself.
- Kindly state your name, order number as well as “oh!petite Exchange” on the parcel for easier processing & verification.
- The exchange parcel has to be securely sealed and with your name and order number indicated, otherwise our courier has the right to reject it.
RETURN METHODS
Tracked Mail Postage
- The return address will be given to you after your returns request has been approved.
- The registered postage fees to mail the item back will be borne by the customer.
- Do state your name, order number and "oh!petite Returns" on the parcel for tracking and verification purposes.
- Kindly update the tracking number under "My Account -> My Order History" after the parcel has been mailed back.
- Kindly note that the processing time for returns takes up to 7 business working days (excluding weekends and PH/Eves of PH) from the day the item has been received.
Cash refunds are strictly not allowed. Kindly note that shipping charges are non-refundable.
oh!petite will not be responsible for any lost mail sent back without any means of tracking.
Sale items and Promotional Period
- Sale/discounted items and items purchased during promotional period (using festive season discount codes/flash sale discount codes) are strictly not valid for exchanges or returns.
- Any promotional codes in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns.
Incorrect/Defective Items Received
- We sincerely apologise if you have received an incorrect or defective item.
- In the case of a defect or incorrect item received, kindly email to ohpetite.sales@gmail.com and state your order number and attach a snapshot of the invoice and a close-up shot of the defect clearly.
- Any defective exchange/return requested after the timeframe of 14 days of receiving your order will not be accepted.
- Our customer service will attend to you within 3 business days.
- To be eligible for exchanges/return, the item must be in its original conditions received, packed in its original oh!petite polymailer, original transparent packaging (unworn, unscented, unwashed, unaltered, with tags intact).
- If there are still instocks for the defect item, oh!petite will arrange for a one-to-one exchange.
- In the event the defect item is out of stock, a refund via store credits will be issued.